Collection Analyst

Collection Analyst Collection Analyst Role Overview The Collection Analyst plays a critical role in ensuring healthy cash flow and maintaining strong financial discipline within the organization. This role is responsible for managing accounts receivable, reducing overdue balances, resolving customer disputes, and supporting the implementation of collection strategies. The analyst collaborates closely with crossfunctional teams to ensure timely payment realization, accurate financial records, and excellent customer experience. Responsibilities Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application. Assist the supervisor in executing and refining collection strategies to improve receivable performance. Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies. Prepare and issue manual dunning letters across various levels in accordance with established procedures. Monitor autodunning processes, identify deviations, and raise timely alerts for corrective action. Track overdue accounts, perform credit risk assessments based on payment delays and aging, and escalate risks when necessary. Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts. Maintain detailed trackers and logs of collection communications, followup activities, and customer commitments. Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed. Qualifications Bachelors degree in Finance/Accounting (preferred) or a relevant diploma. Proficiency in MS Office with working knowledge of ERP/CRM systems. 45 years of experience in collections or customer service. Strong verbal and written communication skills. Basic understanding of accounting principles. Competencies Accuracy and attention to detail Strong verbal and written communication Customer interaction and negotiation Team collaboration Time management and prioritization Key Performance Indicators (KPIs) Percentage of accounts receivable collected on time - Pass due % Call Efficiency (contacts per day/week) Data Accuracy in systems Experience Level Mid LevelIt is a Full Time Accountant job for candidates with 4 - 5 years of experience.More about this Collection Analyst jobPlease go through the FAQs to get all answers related to the given Collection Analyst jobWho is eligible to apply for this Collection Analyst job at Ecolab Food Safety & Hygiene Solutions Private Limited Ans : Candidates should have All Education levels for this Collection Analyst job offered by Ecolab Food Safety & Hygiene Solutions Private Limited. How much can you earn in this position Ans : Salary details will be shared during the hiring process. What shift and timings does this job follow Ans : This Collection Analyst job follows a Day shift. Do you need to visit the office for this job Ans : Yes, candidates need to visit the office and work from the location in Chakan, Pune. How many vacancies are there for this Collection Analyst job Ans : There is 1 vacancy for this Collection Analyst role. Is this job open for all genders Ans : Yes, this Collection Analyst job is open for both male and female candidates. What is the job location for this position Ans : The job location for this Collection Analyst position is Chakan, Pune. What makes this Collection Analyst job a good opportunity Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening. .