Collection/Bankruptcy.

Skill : Collection/Bankruptcy Location: Pune Experience: 2-5 Years Employment Type: Contract-to-Hire (C2H) Work Mode: Work from Office Immediate joiners only Key ResponsibilitiesHandle inbound and outbound calls with US customers regarding collection and bankruptcy-related matters.Manage customer accounts and follow up on outstanding balances.Understand and handle US collections and bankruptcy processes effectively.Communicate with customers regarding payments, account status, and resolution of outstanding dues.Maintain accurate records of customer interactions and account information.Follow established collection procedures, compliance requirements, and company policies.Resolve customer queries professionally while maintaining a high level of customer service.Meet process targets, quality standards, and productivity requirements.Escalate complex issues to the appropriate team when required.Required Skills2+ years of experience in US Collections / Bankruptcy Voice Process.Strong knowledge of US collection procedures and bankruptcy processes.Excellent English communication and interpersonal skills.Good negotiation and customer-handling skills.Ability to work in a target-driven environment.Good problem-solving and decision-making abilities.Willingness to work from the Infosys office in Pune.Immediate joiners are preferred. .