01Key Responsibilities
Make outbound calls to customers with overdue personal loan EMIs. Remind and follow up with borrowers for timely payment. Negotiate and convince customers to make payments as per agreed timelines. Update the system with accurate call details, payment commitments, and status. Coordinate with field collection executives for escalated cases. Ensure compliance with company and regulatory guidelines during communication. Achieve assigned collection targets and maintain high customer service standards. Handle customer queries, resolve issues, and maintain a professional tone at all times. Required Skills & Qualifications: Minimum HSC (12th pass) graduate preferred. 12 years of experience in personal loan or unsecured loan collections (voice process). Good communication and negotiation skills in English, Hindi, and Marathi other language is plus . Basic computer knowledge and experience in CRM/dialer systems. .
