Collection manager- Unsecured loans/ Pune

- Lead and manage a team of recovery officers and executives, assigning and monitoring recovery targets, and providing training and mentorship to improve collection techniques and negotiation skills. - Directly handle high-value and sensitive accounts, negotiate settlements with defaulters, and maintain detailed records of all settlements, legal actions, and communications. - Continuously monitor and evaluate the portfolio to identify high-risk accounts, collaborating with the risk management team to develop strategies for minimizing risk on unsecured loans. - Ensure compliance with relevant regulations and laws, stay updated on regulatory changes, and maintain adherence to legal frameworks. - Manage customer relationships with professionalism and empathy during the recovery process, addressing grievances and resolving issues efficiently. - Prepare regular reports on recovery progress, delinquency rates, and recovery rates, providing data-driven insights to management and suggesting improvements to recovery processes. - Collaborate closely with the legal department to initiate litigation when necessary, coordinating with external agencies or recovery agents as required. - Analyze recovery performance metrics, implement corrective actions to achieve recovery targets, and manage the department's budget for legal expenses and recovery-related costs effectively.

- Bachelor's degree in finance, business administration, or a related field. - Proven experience in unsecured loan recovery, team leadership, and negotiation. - Strong knowledge of regulatory requirements, risk assessment, and compliance. - Excellent communication and interpersonal skills for customer relationship management. - Proficiency in data analysis, reporting, and budget management. - Ability to work collaboratively with legal teams, external agencies, and internal stakeholders. The above details are based on the information provided in the job description.