1 Job Purpose Write the purpose for which the job exists in 2-3 lines Max 1325 Characters To manage the collections process for a set of delinquent accounts within a location working with non-performing defaulting borrowers to create optimum recovery solutions 2 Dimensions Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job Other Quantitative and Important Parameters for the job Budgets Volumes No of Products Geography Markets Customers or any other parameter Collections Resolutions - Ensure recovery of overdue monies in various buckets as per targets and expectations rolled out by Central Strategy Team Negotiation skills - Direct interaction with Overdue Customers and maximize collections basis underlying bucket-level collections philosophy 3 Job Context Major Challenges Write the specific aspects of the job that provide a challenge internal and external to the jobholder in the context of the Business Unit Function Department Section Max 3975 Characters Organization Context Aditya Birla Finance Limited ABFL is a lending subsidiary of Aditya Birla Capital Limited ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company NBFC ABFL is one of the top private diversified NBFCs in India As of 31-Dec 20 ABFL has a pan-India presence with 91 branches and a lending book of Rs 45 560 Crores ABFL offers end-to-end lending solutions to a diverse set of customers - Retail HNI MSMEs and Mid Large Corporates through secured as well as unsecured loan products The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans Unsecured Personal Loans Unsecured Business Loans Health Education Loans Digital B2B2C and B2B2B Small Ticket Loans Small Business Secured Loans Loans Against Property LAP Lease Rental Discounting LRD Construction Finance to Real Estate Developers SME Loans Capital Markets Loans Loan Against Shares Supply Chain Finance Mid and Large Corporate Loans and Infrastructure Finance loans ABFL also has a Wealth Management division ABFL is rated AAA by India Ratings ICRA and CARE reaffirmed in 2020 ABFL secured the ABG Business Excellence Award in 2017 Silver and 2015 Bronze and multiple other Awards on forums like CII Business context The Risk Compliance is engaged in formulating credit risk policies for all ABFL businesses carries out risk assessment of credit proposals obtains credit decisions from Credit Committees monitors credit exposure and carries out recovery of over dues It formulates risk policies in association with Central Risk ABFSG for overall risk management in ABFL Credit Loan proposals prepared by Business Credit team are critically analyzed from credit risk perspective and the proposals along with Risk Assessment Sheet are put upto to Credit Committee for approval While carrying out critical evaluation of the credit proposal the function also carries out evaluation of the risk mitigants in the credit proposal like the nature and the quality of the collateral adequacy of the collateral acceptability of the collateral given the regulatory and the compliance needs 3 Job Context Major Challenges Write the specific aspects of the job that provide a challenge internal and external to the jobholder in the context of the Business Unit Function Department Section Max 3975 Characters The Risk Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level It carries out over due loan recovery from defaulting clients in coordination with Business Teams Job Context To enable enhanced business profitability through the effective management of the delinquent portfolio of Retail Lending Loans in the City Cities managed To achieve the desired collections efficiencies across products managed Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts Continuously review the location portfolio and report Early Stress Accounts Potential Delinquent customers to ACM RCM Head - Collections RISK team Ensure that all Collections Activities are properly documented in the form of Collections Trails Ensure that all Collections Processes Risk Governance Mandates rolled out are completely adhered to at each location Negotiate on critical delinquent accounts and obtain repayments to minimize losses Liaison with Legal law enforcement agencies for speedy recovery of delinquent write off cases Provide feedback on the effectiveness of Collections Strategies formulated and implemented Coordination with legal team for all collection s legal cases 4 Key Result Areas Write the key results expected from the job and the supporting actions for each of these key result areas For a majority of jobs typically there could be 4- 7 key
