Collection Recovery Manager India (Tele calling & Field Collections)

Establish and manage end-to-end collections operations across telecalling and field collections. Develop collection strategies, workflows, performance metrics, operational controls, and quality standards. Recruit, train, and lead telecalling teams, collection agents, team leaders, and field executives. Build and manage a scalable network of field collection resources across multiple geographies. Drive collection performance and ensure achievement of client and business targets. Manage client relationships and maintain high service delivery standards. Monitor portfolio performance, analyze trends, and implement continuous process improvements. Work closely with technology and management teams to implement collection systems, reporting frameworks, and automation initiatives. Ensure adherence to regulatory guidelines, compliance standards, and ethical collection practices. Support marketing and business development initiatives by identifying new opportunities, participating in client engagements and proposals, and helping expand the company's collections services across India.

Proven experience in collections management, including telecalling and field recovery operations. Strong understanding of retail lending, unsecured lending, vehicle finance, credit cards, or related collections portfolios. Demonstrated experience in building, managing, and scaling collections teams and operations. Strong leadership, stakeholder management, and problem-solving skills. Experience working with banks, NBFCs, fintechs, collection agencies, or BPO environments will be highly regarded. RA Certification is a mandatory requirement This role offers the opportunity to play a key leadership position in establishing and growing a high-performance collections operation in India, with significant scope to influence strategy, operations, and business growth. How to Apply Interested candidates may send their updated CV to: [HIDDEN TEXT] About Charter Charter is a leading financial services company based in Kochi, India, providing solutions to clients across Australia, the United Kingdom, New Zealand, India, and the United States. We are committed to delivering exceptional client service while fostering a positive, collaborative, and growth-oriented workplace for our employees. .