01Overview
Achieve collections targets
Minimize credit losses for portfolio
Drive higher resolution rates.
Daily monitoring and regular reviews of delinquent portfolio
Work with non-performing defaulting borrowers to create optimum recovery solutions
Portfolio review and monitoring
Monitor customer accounts, flagging likely cases of default or delayed payment
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPS, Fraud Cases, etc.
Compliance and audit
Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
Participate in periodic audits of the collections teams
Customer escalations and complaints
Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations .
