01Overview
Manage in-house collection teams to achieve recovery and collection targets.
Drive collection strategies for improving portfolio performance and reducing delinquency.
Monitor team productivity, KPIs, MIS reports, and recovery metrics.
Train and coach collection executives for better performance.
Handle escalations and ensure customer-focused resolution.
Ensure compliance with collection policies, processes, and regulatory guidelines.
Coordinate with cross-functional teams to improve collection efficiency. .
