Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency managerEnsure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achievedTimely submission of used receipts & ensuring payment application within the approved TAT. Receipt reconciliation to be done within the approved cut off date Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate Field follow up to be updated in DCR & trails to be sent to Central Team for updation in V+ for all cases referred/ allocatedCommunication on pickups for accounts where pickups have been generated Ensure vendor payouts are timely raised & commission is subsequently paid to vendorsAgency to operate within the regulatory framework with 100% compliance of regulatory normsDirect field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts. Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate .
