01Overview
Job Description
Drive collections processes
Responsibilities
Key Areas of Responsibility and Roles:
Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s) Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios Responsible for Unapplied Cash resolution and prevention Prepare reports and attend cash calls with Business Drive dispute resolution and ensure resolved disputes are cleared on a timely manner. Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas) Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal) Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards)
Qualifications
Education and Qualifications:
Experience in finance, accounting, collections or any other Accounts Receivables department
Experience Required
2 or more years of directly related experience, preferably in credit/collections
Professional Skills And Knowledge
Requires knowledge of basic accounting principles and has excellent knowledge of cash collection processes and risk analysis practices. Excellent credit skills required in areas such as insurance, letters of credit, financing, and legal environment.
Strong problem solving, interpersonal, and financial analysis skills
Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks. Excellent communication skills to perform calls and negotiation with customers
Excellent written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers.
Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access Knowledge of SAP A/R , SalesForce systems highly desirable. Fluent English necessary. Knowledge of 1+ other languages is a plus: Green belt Certification is a plus.
About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the worlds most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sectors transition from automation to autonomy. .
