Collections Specialist (Order to Cash (O2C))

Monitor customer accounts to identify outstanding debts.Investigate historical data for each customer account for the past due invoices.Recovers B2B overdue payments from partners via calls and emails.Update customer account status records.Prepare and present reports on collection activities and progress.Interact with customers to resolve outstanding payment issues through emails.Handle customer queries and resolve billing and customer credit issues.Identify and execute the necessary invoice adjustments.Send account statements to customers with payment instructions.Taking initiative and capable devising innovative solutions to enhance collection rates.Negotiating repayment plans and encouraging partners to find alternative payment solution.Setup call with onshore teams for process update, resolving customer queries and other issues.

A degree in accounting, or a degree in business administration in finance.Must be a perfectionist by nature, with no tolerance for financial sloppiness.Must be highly skilled in dealing with financial and numeric data.An ability to prioritize and manage daily work activity.An ability to work independently.Must have very good verbal and non-verbal communication skills.Must have expertise in MS Office.2-4 Years of Experience in Collections, Order to Cash Process (End to End Process).Having experience to work with International/US customers would be preferrable.Exposure to tools like Salesforce, NetSuite, and similar ERP systems would be preferred.Open to work in shift- 1.00pm to 10.00 pm (US/UK Shift) Subject to change as per the process need. .