01Overview
Description
POSITION SUMMARY:
As part of the Commitment Desk, this person will act as the primary contact that outside customers have with the Correspondent Lending division. This role will work closely as a team with Operations, Underwriting, Funding, Capital Markets, and Sales to ensure the risk is mitigated; profitability is maintained and at the same time customer expectations, both internal as well as external is not only being met, but exceeded. The Primary job focus is Bulk Bidding/Assignment of Trade/Completion of email request in a timely matter. Additionally, this person will be handling manual registration and pricing issues. This role is also responsible for assisting internal customers with problem resolution.
JOB FUNCTION AND RESPONSIBILITIES:
Assists customers with registering and locking individual mandatory and best effort flow commitments.
Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers
Determine product eligibility and price loan commitments, while entering and/or changing loan data.
Exercises and upholds the companys policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the companys exposure and hedging risks
Researches and evaluates post funding adjustment request from correspondents, sales
Handles escalated customer service issues, pricing exceptions and other special negotiations
Resolves customer issues regarding registrations, pricing issues, loan delivery
Managing extremely high call volume with varying degrees of urgency
Special projects as required
QUALIFICATION:
High School degree, or equivalent, required. College degree preferred.
1+ years of experience working in a Call Center workplace. Outside Sales, Retail, Customer Service experience preferred.
Mortgage Banking, Bankin .
