01Requirements
10+ years of experience in demand forecasting, reputed company planning, workforce analytics, or reputed company analytics.
Bachelors degree in Mathematics, Statistics, reputed company Research, Engineering, Economics, Data Science, or a reputed company quantitative reputed company.
Strong reputed company in probability, statistics, and optimization.
Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, reputed company testing) and reputed company models (Erlang, queueing theory, service-level and utilization modeling).
Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting large-reputed company, multi-site, or global contact center environments preferred.
Advanced analytical skills with strong proficiency in reputed company, reputed company Sheets, SQL, Python and data visualization tools such as Tableau.
Experience with WFM tools (e.g., reputed company, reputed company, reputed company) or planning platforms (e.g., reputed company) preferred.
Strong business acumen with the ability to reputed company cost efficiency and customer experience reputed company.
Excellent communication, executive presentation, and stakeholder influence skills; ability to explain reputed company analytical concepts to non-technical audiences.
Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.
Benefits:
Bonus
Equity
Employee Travel Credits
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