01Overview
Its never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And were absolutely committed to building a culture where our people can do just that
We have an exciting opportunity for you to join our team as Assistant Manager. Reporting to the Deputy Manager, this full-time and permanent position is based in Mumbai, India and offers regional coverage, allowing you to make a significant impact to our Corporate Services and its growth.
Key responsibilities:
Leading and motivating team of professionalsHandling work allocation, assignments tracking, SLA adherence and provide timely status report to reporting Manager.Preparing and maintaining all required trackers, monthly PPTs, SOPs, KPI reports, dashboards etc.Preparing and / or reviewing minutes / resolution of predefined country specific templates, and handling client entities as per the instructions given by the offshore team and providing requisite Cosec and cosec admin support.Producing reports from VPoint (limited and predefined) and ensuring data maintenance by accurately updating / reviewing required data and documents into the designated systems.Completing work requests received on day-to-day basis, bulk requests, ad hoc activities (handling work prioritization) and updating the relevant trackers and timesheets on real time basis. Having good process understanding. Supporting and guiding the team on technical query resolution and generating monthly work schedule and allocation within team.Driving quality improvements, efficiency and setting up new processes.Attending / scheduling meetings with the local market regularly to discuss work. Management of errors, escalation and provide proper resolution and feedback.Team Management including but not limited to their attendance, leaves, training etc.Interaction with internal and external stakeholders.
Key requirements
Confident, customer service oriented Good organization skills, communication skills and interpersonal skillsManage priorities and deadlines Ability to take ownership and responsibilityGood team playerStrong hold on Microsoft office, Teams, Outlook, Word, Excel and an ability to work with different applications within the systemCompany Secretary having post qualification experience of at least 2-5 years and preferably from client service providing background or a candidate with working experience in BPO / KPO.Required Company Secretary having post qualification experience of at least 2-5 years, Bachelor of Law with CS experience will also be considered. .
