01Responsibilities
" Process incoming Compensation & Benefits requests received via email, case management tools, or portals Execute compensation and benefits transactions accurately as per defined business rules and LWIs Update employee compensation and benefits data accurately in HR systems Support benefits enrollment, compensation changes, and employee data updates Manage case workflow effectively and escalate issues when required Respond to employee and manager queries related to compensation and benefits within agreed SLAs Ensure compliance with client policies, data privacy, and confidentiality requirements Maintain quality, accuracy, and productivity metrics Identify and highlight process gaps or documentation issues to SMEs or Team Leads Participate in team meetings, knowledge sharing, and team-building activities" .
