01Key Responsibilities
Were seeking a customer-focused Complaints Executive to manage and resolve customer grievances efficiently and effectively. Youll be the primary point of contact for customers experiencing issues, providing timely and satisfactory solutions.
- Handle incoming customer complaints across various channels.
- Investigate and analyse complaints to identify root causes and determine appropriate solutions.
- Provide timely and effective solutions to customer complaints within stipulated timelines.
- Maintain accurate records of all complaint interactions and resolutions.
Desired Skills:
- Demonstrated experience in handling customer complaints, preferably within the BFSI sector.
- Excellent communication and interpersonal skills.
- Solid problem-solving abilities with a customer-centric approach.
- Ability to work under pressure and manage multiple complaints simultaneously.
- Proficiency in Microsoft Office, especially Excel, for record-keeping and reporting.
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
