01Overview
Domestic & General is a company focused on delivering essential services to their customers. They are seeking a Complaints Handler to be a key point of contact for customers with insurance or service-related complaints, ensuring that concerns are handled fairly and timely.ResponsibilitiesWorking in our Complaints department youll be a key point of contact for customers with insurance and / or service-related complaintsYour main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelinesSkillsExperience working in a customer handling roleExperience of working in a complaint's environmentMotivated by dealing with difficult customer situations and driving them to resolutionAbility to resolve customers' queries and provide the right level of support every timeThrive on delivering a first-class customer servicePassionate about performance and developmentExperience in a regulated complaints environmentExperience taking both outbound and inbound callsExperience of supporting customer issues to an outcomeConfidence in decision-making, under pressureAbility to work autonomously and are self-motivatedPassion to deliver a first-class customer serviceEnthusiasm for working in a fast-paced environmentExcellent communication skillsExcellent rapport building skillsStrong Microsoft Office experience with Word, Excel and PowerPointPrior experience in a complaint handling rolePrevious complaint handling experience within an FCA regulated business is idealBenefitsAnnual discretionary bonus.33 days annual leave (including bank holidays), with the option to buy 5 additional days each year.Save money at hundreds of retailers with our employee discounts.Discounted gym membership, online workout sessions, culinary classes and other fun activities.Regular incentives, with amazing prizes up for grabs.Investment in your career development through ongoing coaching and clearly defined opportunities to work towards.Company OverviewDomestic & General specializes in warranty and insurance services. It was founded in 1912, and is headquartered in Bedworth, Warwickshire, GBR, with a workforce of 1001-5000 employees. Its website is http://www.domesticandgeneral.com.
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