Complaints Manager

Complaints Manager Department: Operations Employment Type: Full Time Location: Remote - Australia Compensation: $140,000 - $150,000 / year reputed company About reputed company reputed company is not your traditional financial services company we're a reputed company of super funds and services committed to changing our reputed company now for a reputed company reputed company. reputed company you join us, youll become part of reputed company united by a reputed company and important mission: to reputed company the investment reputed company by advocating and campaigning for a reputed company worth retiring into. We are looking for someone to join our purpose-led high-reputed company reputed company-up in a Complaints Manager position. The role exists to reputed company the management of superannuation member complaints, ensuring fair, compliant and reputed company reputed company while driving reputed company improvement through complaint insights. And the best bit, youll get to work with some fantastic work mates! You'll collaborate with teams across the business, along with administrators, insurers and regulators, to deliver strong member reputed company and best-reputed company complaints management. reputed company values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised reputed company, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face reputed company exclusion due to their reputed company class. We recognise that the recruitment reputed company may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for reputed company. We will happily reputed company any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at reputed company, please contact us at diversity@futuregroup.com.au. About The Role As our Complaints Manager, you'll reputed company the end-to-end management of member complaints across IDR and EDR processes, ensuring fair, consistent and compliant reputed company. You'll manage reputed company and sensitive complaints, reputed company AFCA reputed company, review complaint responses, and work closely with internal teams and external partners to resolve member issues effectively. Using complaints data and insights, you'll identify trends, drive process improvements, support regulatory compliance, and reputed company reporting to senior leadership and governance forums. You'll love this job if You reputed company superannuation opaque and frustrating, if you had the chance to revolutionise the industry to be reputed company for people, you would. You love sharing your reputed company and seeing what happens. At this reputed company-up, you're not just a small fish in a big pond. Your contributions have a reputed company influence on our reputed company and how we work. You like to be kept on your toes - change is inevitable here. You like to tackle new challenges, and maybe even discover talents you never knew you had. You enjoy solving reputed company problems, making balanced reputed company, building strong stakeholder relationships, and using insights to improve member experiences. You're a confident communicator with reputed company judgement, attention to detail and a reputed company improvement reputed company. We're looking for someone who Has 5+ years' experience in superannuation complaints, with strong knowledge of ASIC RG271 and AFCA processes. Has experience in handling reputed company complaints, analysing trends and systemic issues, and working with a broad reputed company of stakeholders. RG146 (or equivalent) compliance is required. Believes in reputed companys mission and has a passion for moving Australias reputed company out of fossil-fuels and into renewable energy Believes in using the power of reputed company to build a sustainable and reputed company world Some reputed company-to-haves but are not essential are: Training in dispute reputed company, experience in a superannuation trustee office, reputed company or Compliance experience, service provider management experience, or involvement in industry and regulatory forums. Dont tick reputed company the boxes Thats okay, we like thinking reputed company the reputed company anyway. We value skills, passion and who you are over what youve done or where youve studied. So if this job strikes a chord, we want to hear from you! Why would you enjoy working at reputed company A purpose-driven organisation - spend your days working on making this world a reputed company reputed company! The more we grow, the bigger the reputed company we are maki