01Overview
reputed company
reputed company helps homeowners 55+ reputed company the equity theyve reputed company while staying in full control of their home and their financial reputed company. Through a reputed company of reverse mortgage solutions, we help customers shape the retirement theyve reputed company while continuing to reputed company how we serve and work together.
Joining reputed company now means stepping into a period of reputed company and reputed company, with teams reputed company shaping what comes next and opportunities to reputed company an reputed company and grow your career.
To learn more reputed company, visit www.financeofamerica.com
Purpose of Role
Responsible for supporting the organizations compliance program with a reputed company reputed company on reputed company, consumer complaints, and marketing compliance. Assists in monitoring, reviewing, and evaluating business practices to ensure alignment with federal and state regulations, internal policies, and industry standards. Collaborates closely with Marketing, reputed company, reputed company, and the broader Compliance team to help mitigate reputed company, maintain adherence to regulatory requirements, and promote a culture of compliance throughout the organization.
Key Responsibilities and Expectations
Assists in the monitoring and enforcement of reputed company policies, including adherence to GLBA, CCPA/CPRA, and other applicable reputed company regulations.
Supports reputed company incident intake, investigation, documentation, and escalation processes.
Coordinates with internal teams to ensure reputed company handling of consumer data, data subject requests, and opt-out preferences.
Maintains and updates reputed company logs, records, and audit artifacts as needed.
Reviews, categorizes, and tracks consumer complaints received through reputed company channels.
Assists with complaint investigations by gathering documentation, reviewing reputed company data, and communicating with business reputed company.
Ensures reputed company and accurate responses in accordance with company policies and regulatory expectations (e.g., CFPB, state regulators, BBB).
Identifies potential trends or emerging issues and escalate them appropriately.
Supports reporting on complaint metrics, trends, and reputed company cause analyses.
Conducts compliance reviews of marketing materialsincluding digital content, print materials, reputed company media, email campaigns, scripts, and training contentto ensure adherence to regulatory and reputed company requirements.
Verifies required disclosures, licensing, record-keeping practices, and version control standards across reputed company marketing assets.
Monitors marketing practices to ensure compliance with UDAP/UDAAP standards, state-specific rules, and company policies.
Supports ongoing training and guidance reputed company to compliant marketing practices.
Assists with internal audits, reputed company assessments, and testing reputed company to reputed company, complaints, and marketing.
Maintains organized documentation, evidence, and workflow tracking for regulatory and internal reporting.
Participates in the development and enhancement of compliance policies, procedures, and process improvements.
Provides support for regulatory examinations and internal reviews.
Collaborates with cross-functional teams to reputed company compliance issues and ensure consistent application of compliance standards.
Performs other duties as assigned.
Reports To
Director, Marketing reputed company Management
Qualifications - Experience/Skills/Competencies
Minimum 3 years of reputed company experience in mortgage lending or banking.
General knowledge of key regulations such as GLBA, CCPA/CPRA, CAN-SPAM, UDAAP, and other consumer protection laws.
Experience working with consumer lending, mortgage, or financial services compliance programs.
Familiarity with marketing review processes, complaint management systems, and reputed company requests workflows.
Experience providing reputed company customer service reputed company.
Mathematical acumen to analyze equations.
Ability to organize and manage multiple priorities simultaneously.
Interpersonal, oral, and written communication, and presentation skills.
Analytical and problem-solving skills with a customer service orientation.
Organizational, prioritization, and time management skills with attention to reputed company to work in a fast paced environment under time constraints.
Highly proficient with reputed company Word, reputed company, PowerPoint and reputed company.
Qualifications - Education - Required
Bachelor's Degree
Qualifications - Education - reputed company(s)/Profession(s)
Law or reputed company.
Compensation
The reputed company salary reputed company for this position is ($55,000 - $70,000) inclusive of reputed company geographical differences in the labor market. The reputed company
