01Responsibilities
Manage large amounts of incoming/outgoing call, email and chat queries.
Develop an amicable customer relationship/experience.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage with existing & prospective customers.
Meet or exceed targets for all assigned product/projects.
Skills and Competencies:
Proven customer support experience, preferably in the advertising/digital marketing domain.
Track record of over-achieving chat/calls handling quota.
Strong command over written language.
Strong email/written communication skills & verbal communication.
Familiarity with CRM(SFDC) systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent typing skills 45 w.p.m & multitasking.
Must have skills:
Excellent communication skills.
Excellent typing speed and multitasking.
Experience handling chat/calls/email.
Whats in it for you
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.
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