01Responsibilities
- Engages with customers to create value and deliver outcomes, adoption, and renewals. Proactively collaborates cross-functionally teams to ensure a unified customer experience across the lifecycle
- Provide Day-2 support on Cisco products and solutions for customers, leveraging technical expertise, AI and automation, strategic guidance, and innovative solutions to ensure optimal performance and customer satisfaction
- Demonstrates expertise across technologies, developing specialized insight in a sector or domain (e.g., Healthcare, BFSI) to benefit a broad customer base, and implementing Resilience and Security by design into all deliverables
- Serves as a focal point for proactive problem resolution, providing timely support across Cisco technologies
- Leads strategy, and optimi .
