01Overview
The Digital Analytics team at JPMorgan Chase within the Community and Consumer Bank Organization is responsible for delivering customer insights to digital product teams so they make data-delivered solution throughout the digital product develop lifecycle working collaboratively with stakeholders across CCB functions and groups. You will implement AA/Tableau dashboards, advanced custom solutions,A/B testing to improve the customer experience and deliver business impact.This role represents a core analytics responsibility and offers opportunities to contribute thought-leadership, with exposure to senior leadership. Success in this role will require technical skills, attention to detail and strong project management skillsA successful candidate will be an enthusiastic, self-motivated leader with strong execution skills and demonstrated experience in managing a diverse, complex suite of senior stakeholders through sound influencing, negotiation and conflict management skills. This role requires superior critical thinking, analytical skills, presentation skills, technical abilities, and flexibility/ adaptability to change.Job responsibilitiesLead analytics for a product area, supporting multiple digital product stakeholders hungry for analytics and insightsCreate OKRs, monitor performance of digital mobile/web features, build hypothesis, conduct A/B testing, and identify opportunities for new featuresGet involved and deliver projects ranging from simple trend analysis to cross-channel journey analysis to prescriptive analytics which includes data mining, business judgment and collaboration to improve the customer experienceManage and work on all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing, and delivering presentations of findingsLook at customer interactions and events across a variety of channels to better understand customer journeys and friction pointsPartner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional teamsStrategic thinker with the ability to focus on business goals and quickly define and deconstruct problems leveraging strong analytical and end-to-end problem-solving skills.Required qualifications, capabilities, and skillsBachelors / Masters Degree in Mathematics, Statistics, Economics, Engineering, Computer Science, Data or Information Science, or related quantitative analytic field with 3 years of industry experience in a digital analytics domain Hands-on experience with standard data analytics tools and technologies (Adobe/Google Analytics, Tableau, SQL, Python) Hands-on experience with visualization techniques for data analysis and presentation (Tableau preferred)Strong interpersonal, consultation, and presentation skills that influence and inform at the senior leadership level.Strategic thinker with the ability to focus on business goals and quickly define and deconstruct problems leveraging strong analytical and end-to-end problem-solving Preferred qualifications, capabilities, and skills2 years of digital analytics experience in banking/financial services domain Highly organized and able to prioritize multiple tasks. Excellent at solving problems independentlyOperational business knowledge of processes, data, controls, and technology platforms .
