01Overview
About Plum
At Plum, we believe the best brands don't just speak to consumersthey listen to them.
Behind every great product, campaign, and consumer experience is an insight: something consumers are thinking, feeling, wanting, or doing that helps us make better decisions.
We're looking for an Executive Consumer Insights who is naturally curious about people, loves consumer brands, and enjoys turning conversations, observations, trends, and data into insights that can shape what we build next.
What You'll Own
You'll be one of the closest people to our consumersconstantly listening, observing, asking questions, and connecting dots.Your role will be to bring the voice of the consumer into our New Product Development (NPD) and Go-to-Market (GTM) thinking, while also supporting the team in translating those insights into action.
Consumer Listening & Insights
Lead regular consumer/customer conversations to understand behaviours, preferences, pain points, unmet needs, and emerging expectations.Plan and facilitate Focus Group Discussions (FGDs) and other qualitative consumer interactions.Drive social media listening across relevant platforms to understand conversations, sentiments, emerging needs, and category trends.Track consumer, beauty, cultural, and category trends and identify what they could mean for Plum.Connect insights across consumer conversations, social listening, reviews, trends, and business observations to identify meaningful patterns.
Influence NPD & GTM
Translate consumer insights into actionable inputs for New Product Development and GTM planning.Bring the consumer lens into conversations around product concepts, propositions, communication, packaging, claims, and launches.Support concept testing and consumer validation for new ideas and innovations.Help answer the fundamental question: What is the consumer telling us, and what should we do differently because of it
NPD & GTM Execution Support
Work closely with NPD, GTM team members on the execution of NPD and GTM initiatives.Support project coordination, trackers, follow-ups, documentation, and cross-functional alignment.Help the team manage workloads and drive faster iterations from insight idea execution.Coordinate with Brand, Product Development, R&D, Packaging, Digital, E-commerce, and other teams wherever required.
What We're Looking For
12 years of experience in Consumer Insights, Consumer Research, Brand Marketing, Category, Customer Experience, Market Research, or a related consumer-facing role.A natural knack for customer-centricitysomeone genuinely interested in understanding why people behave the way they do.A genuine love for consumer brands, trends, products, and experiences.A people person who enjoys conversations and can make consumers comfortable enough to share what they really think.High energy, curiosity, and willingness to get hands-on.Strong diligence and attention to detail.Ability to listen without bias, ask good questions, and connect seemingly unrelated observations.Good written and verbal communication skills.Comfort with basic Excel/PowerPoint and research documentation.
Location: Thane, Mumbai .
