Contact Center Executive Activation & Reactivation (Gurugram)

Urgent Hiring | Contact Center Executive Activation & Reactivation (International Voice Process) Company: Aspora Location: Gurgaon Salary: Up-to 32,000 per month(Interview Based) Employment Type: Full-Time Working Days: 5 day working with rotation shift About the Role We are hiring experienced Contact Center Executives for an International Voice Process supporting Activation & Reactivation campaigns for NRI customers across the UAE, UK, and US. The role involves proactive outbound calling, customer onboarding, and delivering an exceptional customer experience while maintaining high-quality communication standards. Key Responsibilities Activation & Reactivation - Make proactive outbound calls to customers for activation and reactivation campaigns. - Re-engage customers who have been inactive for 60+ days. - Assist customers who have signed up but have not completed their first transaction. - Guide customers through digital onboarding, including NRE/NRO account opening and banking product activation. - Deliver excellent customer service while meeting quality and compliance standards. - Achieve campaign productivity and conversion targets. Customer Support - Handle customer queries professionally and provide timely resolutions. - Ensure accurate documentation of customer interactions. - Follow company policies and process guidelines to maintain service quality. Eligibility Criteria - Minimum 6 months of Voice Process/BPO experience (Freshers are not eligible). - Excellent spoken and written English communication skills. - Versant Score 56 preferred (Higher scores are an advantage). - Strong customer handling, listening, and problem-solving skills. - Ability to work in a fast-paced international customer support environment. - Immediate joiners preferred. - Basic Background Verification (BGV) clearance is mandatory. Project Highlights - International Voice Process serving NRI customers in the UAE, UK, and US. - 5 days working with rotation shift - Quick hiring process with immediate onboarding. - Growth opportunities opportunities in an international customer support environment. - Initial focus on Activation & Reactivation campaigns with future support process expansion. .