01Key Responsibilities
Handle inbound customer calls and provide professional assistance.
Understand customer concerns and provide appropriate solutions.
Resolve complaints and service-related issues within defined timelines.
Provide accurate information regarding products and services.
Maintain a positive and professional relationship with customers.
Document customer interactions and update relevant information in CRM systems.
Follow company policies, quality standards, and process guidelines.
Meet assigned targets related to productivity, quality, customer satisfaction, and attendance.
Escalate complex issues to the appropriate team whenever required.
Work effectively in a fast-paced, target-driven environment.
02Requirements
Excellent English communication and interpersonal skills.
Good listening and problem-solving abilities.
Basic computer knowledge and typing skills.
Customer-focused attitude with a willingness to learn.
Ability to handle difficult customers professionally.
Freshers can apply; prior BPO/customer service experience is an advantage.
Candidates should be comfortable working in rotational shifts, including night shifts, depending on the process.
Willingness to work from the office in Bangalore.
Preferred Skills:
International Voice Process | Customer Service | Customer Support | Inbound Calls | Outbound Calls | BPO | Call Center | Customer Experience | Complaint Handling | Problem Solving | CRM | Communication Skills
Why Join Nesto
Nesto has customer-experience roles across Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, India, including Bangalore, and highlights career development and internal growth opportunities.
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience:
No experience required
Deadline:
2035-01-01 00:00:00 .
