01What You Will Do
Moderate reviews and comments on the clients apps and platforms, ensuring content adheres to brand guidelines and policies.
Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.
Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the clients products.
Respond to potential customers via public responses, chat, email, direct messages, and app store review sections.
Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team.
Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines.
Maintain regular communication with your manager to address questions, resolve issues, and provide updates.
Addresses public and private customer care issues across social
Contributing to consistent quality across shifts (tone, accuracy, decision-making)
Heres What You Will Need:
A High School Diploma or equivalent
A personal PC/laptop with a working webcam
A good working home environment with a stable internet connection
2+ years of experience in moderation, community management, CX support, or digital customer service
Fluent in English & Portuguese both written and oral
Strong verbal communication & writing skills (friendly, clear, and socially native)
General knowledge and interest in various social media platforms
The ability to work an 8-hour shift, on a rotating schedule
Calm under pressure and confident in high-visibility comment sections
Organized, accountable, and consistent
Nice to Have:
Familiarity with creative or technical digital products (design, photo/video editing, productivity tools, generative AI tools)
Experience working within a CRM, or social tools such as Sprout, Sprinklr etc.
Experience supporting subscription-based or SaaS products
Experience with AI assisted-tools
Additional Information
The Perks BrickBrands Offers:
100% Remote position
Continuous learning experience & career growth opportunities
Offers competitive compensation based on location market rates
A great opportunity to work with some of the worlds coolest and most innovative brands
A welcoming environment where even your feedback and suggestions are all being taken into consideration
Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds
Are you naturally socially-native, and interested working with social media, while working remotely from home with a global team Send your CV in ENGLISH.
Apply To this Job .
