01Overview
Role Summary
Seeking an experienced L2 Application/Production Support Engineer to support business-critical applications, manage production incidents, troubleshoot technical issues, and ensure application availability and stability.
Key Responsibilities
Provide L2 production/application support and resolve escalated incidents.
Manage Incident, Problem & Change Management activities.
Troubleshoot application, database, OS, and cloud-related issues.
Perform RCA/post-mortems for critical production incidents.
Monitor application health, logs, alerts, jobs, and performance.
Coordinate with Development, Infrastructure, Product, and Business teams.
Support releases and maintain technical/operational documentation.
Ensure adherence to defined SLAs/OLAs.
Must-Have Skills
48 years in Application/Production Support.
Strong SQL and database troubleshooting SQL Server/PostgreSQL/Oracle.
Cloud exposure AWS preferred; Azure/GCP acceptable.
Monitoring tools Splunk, CloudWatch, Prometheus, Grafana or equivalent.
Windows & Linux troubleshooting.
Incident, Problem, Change Management and RCA experience.
Solid communication, troubleshooting, and stakeholder-management skills.
Good-to-Have
Python scripting / Terraform.
Financial Services or Capital Markets experience.
AIOps / AI-ML exposure for anomaly detection, predictive alerts, or log analysis.
Experience supporting highly available 247 applications.
Education: Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
Screening Priority: Strong Production Support + SQL + Cloud + Monitoring + Incident Management experience. AI/ML/AIOps is desirable, not mandatory. .
