01Key Responsibilities
-Call the customer to inform the claim status.
-Resolve queries end to end and ensure zero repeat and escalations.
-Demonstrate the value of Acko to our customer by providing amazing customer support.
-Work with the internal teams to provide a complete solution to the customer.
-Analyse the trend of the customer feedback and highlight it to the concerned departments.
-Identify and highlight the possible grievance cases to the concerned team and resolve them on priority.
-Keep a track and record of every call transaction with the customer feedback.
-Prepare and publish monthly data on calling efficiency and outcome.
-Candidate should be comfortable working in rotational shifts including weekends -Comfortable working 6 days with 1 rotational week off.
Qualifications
Education
Medical degree-BDS/BHMS/BAMS/AYUSH/Paramedics, MBA in health care management, or a related field (preferred).
Skills & Expertise:
-A positive and outgoing attitude, with passion for customer interaction.
-Excellent communication and interpersonal skills. He /She should be proficient in English, Hindi
-Ability to work independently and take initiative.
-Multitasker and Team Player.
-Previous experience in customer handling in the insurance sector.
-Minimum qualification: Graduation
-Good with Microsoft office. .
