01Overview
Company: Digitide SolutionsClient: Axis Bank
Location: Pocharam, Hyderabad
Job Type: Full-Time
Process: Inbound Voice Customer Support
Job Summary
We are looking for Customer Support Executives to handle inbound customer calls for the Axis Bank process. The candidate will be responsible for assisting customers with banking-related queries, resolving issues, and providing excellent customer service.
Key Responsibilities
Handle inbound calls from customers regarding banking products and services.Understand customer queries and provide accurate solutions.Resolve customer issues professionally and within the required timelines.Escalate unresolved queries to the appropriate department.Maintain accurate records of customer interactions and transactions.Cross-sell relevant banking products based on customer requirements.Ensure a high level of customer satisfaction and service quality.Eligibility
Graduation is mandatory.No awaiting results.Freshers can apply.Candidates with 6 months1 year experience in customer service/voice process are preferred.Excellent verbal communication in English & Hindi.Regional language proficiency is an added advantage.Work Location: Pocharam, HyderabadInterested candidates can share their updated resume for further details.
Compensation: 17,000.04 - 20,000.40 per month
Benefits:
Health insuranceProvident FundWork Location: In person .
