01Overview
Job description
Roles and Responsibilities
Hiring for Collection Team Leader in DRA certification.
- Manage a team responsible for credit card collections, ensuring timely recovery of outstanding amounts from customers.
- Oversee daily operations, including telephonic conversations with customers to resolve queries and negotiate payments.
- Develop strategies to reduce shrinkage and attrition rates by providing training and coaching to team members.
- Monitor key performance indicators (KPIs) such as AHT, SLA management, DRA certification, and target achievement.
- Ensure compliance with banking collection processes and regulations.
Desired Candidate Profile
- 3-8 years of experience in BFSI industry with expertise in collections process knowledge.
- Dra certified professional with solid understanding of credit card collection procedures.
- Excellent communication skills for effective customer interaction during telephone conversations.
- Ability to manage teams effectively through team handling, supervision, motivation, planning & execution.
- Contact HR: Yamanur K - 9449900627
- yamanurappa.kuri@teleperfomance.com .
