01Responsibilities
Monitor customer accounts and identify overdue invoices.
Send email reminders and monthly statements to customers in line with company procedures.
Follow up on overdue payments (primarily by email, occasionally by phone).
Resolve straightforward customer queries relating to invoices or payments.
Organise and maintain the shared mailbox, escalating complex matters to Credit Controllers.
Work with internal teams (Sales, Customer Service, Finance) to gather information required to resolve issues.
Update customer accounts with notes, payment information, and status changes.
Keep digital records accurate and up to date.
Assist with daily payment allocation and simple data entry tasks.
Prepare basic reports or summaries when requested.
Support the team with general admin tasks during busy periods.
Qualifications & Capabilities:
1 year of work experience with a relevant Bachelors degree or recent 2025-2026 pass outs.
Strong written communication skills, ability to compose clear, professional emails.
Confident, polite customer service approach Ability to manage a high volume of tasks, multitask effectively and stay organised.
Competent in Outlook and basic Excel functions.
Good attention to detail and accuracy.
Reliable, proactive, and able to follow processes consistently.
Positive, cando attitude and willingness to learn.
Able to adapt to repetitive tasks and fastchanging workloads.
Team player who collaborates effectively and seeks guidance when needed.
Quick to pick up new systems and processes. Previous office-based experience in a customerfacing team is desirable but not essential. .
