01Key Responsibilities
Ledger Management: Handle high-value customer accounts, ensuring effective ledger management and prompt dispute resolution.
Debt Recovery: Actively chase overdue payments via phone, email, and other channels to ensure timely collections.
Client Relationship Management: Develop and maintain strong, long-term relationships with customers, providing exceptional service.
Financial Oversight: Support the cash allocation team, ensuring payments align with customer remittances.
Query Resolution: Collaborate with sales and invoicing teams to resolve customer queries efficiently.
Credit Risk Monitoring: Monitor customer credit ratings and take necessary actions to mitigate financial risks.
Account Setup & Maintenance: Ensure seamless setup of current customer accounts with all required documentation.
Debtor Days Reduction: Lead initiatives to reduce debtor days, improving cash flow and minimizing overdue receivables.
Collaborative Engagement: Work closely with the Shared Service Centre to align processes and ensure smooth operations.
Reporting: Prepare and present debt management reports to senior finance and operations teams.
What .
