Job Requirements Job Requirements Role Job Title Workforce MIS Manager Business Customer Service Function Department Workforce Management MIS Place of work Juinagar Roles Responsibilities 1 Carry out WFM functions for CDC publish service levels publish projected call volumes based on customer base time of month publish rostering requirements based on projected call volumes identify resourcing shortages 2 Carry out WFM functions for GRD and email teams publish service levels publish projected email volumes based on customer base time of month publish rostering requirements based on projected email volumes identify resourcing shortages 3 Carry out WFM functions for Loan Centers publish service levels publish projected walk-in volumes based on customer base time of month publish rostering requirements based on projected volumes identify resourcing shortages Secondary Responsibilities 1 identify opportunities to automate WFM and MIS functions 2 identify MIS requirements for recent businesses like credit card and operationalize Key Success Metrics Accurate manpower projections to meet desired service levels timely and accurate publication automation of WFM MIS function .
