01Responsibilities
- Experience in various banking processes like US banking, Disputes, Credit Card operations, payments etc.
- within back-office services 4-5 years of operations, quality assurance and banking experience.
- Prior experience in US banking, Disputes, Credit Card operations and BFSI Support Services.
- Well versed with the roles and responsibilities of a team lead and effectively manage process with the US banking domain.
- Validate borrower information and supporting documentation for investigating, validating, and resolving consumer credit reporting disputes while ensuring compliance with Fair Credit Reporting Act (FCRA) requirements and internal banking policies.
- Review disputed credit information, validate account details, perform data reconciliation, and coordinate with internal stakeholders to ensure accurate credit bureau reporting.
- Ensure compliance with internal controls and quality metrics.
- Maintain quality and production standards as defined by business.
- Perform other job-related duties and special projects as required.
- Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc.
- Identifies process improvements to ensure they are aligned with internal practices and regulatory requirements.
- Serves as a resource to team members and/or business and identifies appropriate issues for escalation.
- Candidate should be versatile working in any shifts .
