01Overview
Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamThe credit risk operations team plays a critical role in ensuring a healthy financial ecosystem for businesses around the world. This team will directly impact the company's bottom line and growth capabilities by supporting new and emerging businesses. The Credit Operations team is responsible for conducting credit risk assessments, underwriting small and mid-size users, and proposing mitigation strategies that enable Stripe to take smart risks for our users.
What youll doIn this role, you will manage and develop a group of Credit Risk Operations Associates that are focused on commercial credit underwriting and risk mitigation. The Credit Risk Operations Team Lead will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, possess a deep understanding of commercial credit risk, be able to move quickly, and be passionate about delivering an incredible user experience.
ResponsibilitiesManage, coach, and develop a new team of in-office Credit Risk Operations AssociatesExecute on commercial credit underwriting frameworks that allow your team to evaluate business models and financial statements of successful venture-backed startups to established entitiesGuide your team to identify commercial credit risk and propose risk mitigation strategiesDrive strong operational delivery and process improvement helping to maintain credit risk tolerance and balance credit loss and customer experienceBuild a great culture and ensure team members are happy, effective, and growing in their careerSet clear goals and direction, and provide regular feedback on team members performanceBe data-driven in your analysis of performance, and in your decision makingTransmit and foster our values, serving as a beacon of Stripes user-centric philosophy and culture of transparency, empathy, inclusion, and empowermentManage operational performance to deliver KPIsManage capacity and scheduling to ensure adequate coverageHelp resolve roadblocks and issues as they ariseAct as a point of escalation for complex credit underwriting reviewsWho you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirementsA minimum of 6+ years of experience with commercial credit underwriting, financial statement analysis, risk modeling and cash flow forecastingThe ability to transform business and financial data into a cohesive narrative that outlines potential credit risks and presents dynamic mitigation strategiesAt least 2+ years of direct people management experienceLeadership skills, strong analytical abilities, and excellent communication skills are essentialAn ability to partner effectively with internal globally distributed stakeholdersStrong operational background including new process launches and service deliverySkill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by examplePassion for process improvement and innovationPreferred qualificationsDegree/diploma in Finance or Accounting, or a related fieldExperience in payments, e-commerce, or fintech mitigating credit riskExperience in building and scaling new teams .
