CRM Executive JEWELLERY SHOWROOM

CRM Executive Jewellery Showroom Location: Coimbatore | Experience: 13 years preferred; Freshers with good communication skills can apply | Job Type: Full-time About the Role We are looking for a pleasant, friendly, and customer-focused CRM Executive to build customer relationships, handle queries, and resolve difficult situations professionally. Key Responsibilities Handle customer enquiries, complaints, feedback, and service requests.Maintain good customer relationships and encourage repeat visits.Make follow-up calls and collect customer feedback.Maintain accurate customer records and update the CRM/database.Follow up on enquiries, purchases, schemes, services, and special occasions.Handle difficult customers with patience, empathy, and professionalism.Coordinate with the sales team to resolve customer issues.Support customer retention and satisfaction.Requirements Pleasant personality with a smiling and positive attitude.Strong customer-handling and interpersonal skills.Tamil & English Mandatory; Malayalam Preferred.Basic computer, MS Office/Excel, and CRM knowledge.Good listening, communication, follow-up, and problem-solving skills.Jewellery/retail/CRM experience is an advantage.Candidates residing within 510 km of the showroom are preferred.Candidates with prior CRM experience in jewellery showrooms, retail showrooms, malls, or other customer-facing environments will be preferred.Benefits: Leave encashmentProvident FundWork Location: In person .