01Overview
1. Customer Relationship Management Maintain and update customer profiles, purchase history, and preferences in the CRM system. Address customer queries, feedback, and service-related concerns professionally. 2. Sales & Retention Support Coordinate with showroom sales teams to drive repeat sales and customer retention. Inform customers about new collections, offers, schemes, and loyalty programs. 3. CRM Data & Reporting Ensure accuracy of customer data entry and documentation. Generate basic CRM reports related to customer visits, conversions, and retention metrics. Track campaign responses and customer engagement outcomes. 4. Campaign & Loyalty Program Coordination Execute CRM campaigns such as festive promotions, seasonal offers, and personalized outreach. Assist in managing loyalty programs and customer reward initiatives. Monitor campaign effectiveness and share insights with showroom management. .
