01Key Responsibilities
Customer Interaction:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer complaints and issues promptly, escalating to higher levels when necessary.
Communication:
- Provide clear and concise information to customers about products, services, and policies.
- Communicate effectively in both English and Punjabi to cater to a diverse customer base.
Problem-Solving:
- Identify and resolve customer issues efficiently and effectively.
- Provide accurate information and solutions by following company policies and procedures.
Documentation:
- Maintain detailed and accurate records of customer interactions and transactions.
- Update customer information in the database accurately and promptly.
Team Collaboration:
- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in team meetings
Job Types: Full time, Permanent, Fresher
Compensation: 20,000.00 - 22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- US shift
Education:
- Bachelor's (required)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Punjabi (preferred)
Work Location: In person .
