01Overview
When you join Verizon:
Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect around the world. Were a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come togetherlifting up our communities and striving to make an impact to move the world forward. If youre fueled by purpose, and powered by persistence, explore a career with us. Here, youll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What youll be doing.:
As a User Experience (UX) Researcher, you will be a core member of the experience team, tightly partnered with Experience Designers and Managers to focus on Verizons in-store retail experiences. You will collaborate with other UX Researchers to conduct the appropriate insights work to reveal consumer needs and expectations from defining new experiences to delivering a solution that satisfies and delights our reps. Other responsibilities include:
- Executing insight activities (e.g., front-end experience creation, design refinement in-person and remotely, A/B testing).
- Developing the screening criteria, discussion guide, and activities for each stage of insight.
- Moderating sessions.
- Formulating insights and story-telling.
- Uncovering unexpected insights that drive current experiences as well as the little i insights that inform their development.
- Presenting these insights in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions.
- Escalating on-going needs and issues to the UXR Senior Manager of Account & Support XP.
- Managing recruiting and facilities firms, as well as remote testing panels and partners.
- Managing the participant experience to ensure they are comfortable, maintain confidentiality, and handle note-taking and video responsibi .
