01Overview
Customer Success Manager Location: Mumbai / Bengaluru (On-site)
Work Model: Work From Office (WFO)
Employment Type: Full-Time
At Netcore Cloud , we partner with leading global brands to deliver AI-powered customer engagement at scale. We are looking for a senior, business-oriented Customer Success Manager who brings proven expertise in client-facing ownership, executive business reviews, and revenue growth across BFSI and E-commerce accounts.
This role is for someone who is comfortable sitting across the table from CXOs, owning commercial outcomes, and being directly accountable for retention, renewals, expansion, and revenue targets .
Own end-to-end customer success for a portfolio of , Retail / E-com / BFSI clients with clear accountability for retention, renewals, and growth
Plan, lead, and present QBRs and MBRs with explicit storytelling around ROI, performance, insights, and next-step recommendations
Identify and drive upsell and cross-sell opportunities , contributing directly to revenue expansion and .
