01Key Responsibilities
Customer and Guest Engagement:
- Warmly welcome customers, guests, and visitors as they enter the space.
- Provide information about services and amenities
- Foster a sense of community by facilitating introductions and connections among clients.
- Collect and share feedback from customers to improve their experience.
Reception and Communication:
- Maintain clear and effective communication channels with clients and coworkers.
Coordinate and maintain strong relationships with external vendors to ensure timely delivery of services and resolve any vendor-related issues promptly.
Access and Security:
- Monitor entry and exit to maintain a safe and secure environment.
- Assist in handling access issues and addressing security concerns.
Space Management:
- Manage reservations for meeting rooms, workstations, and private offices.
- Oversee the allocation of workspace, ensuring a smooth check-in and check-out process.
- Maintain an organised and clean reception area and common spaces.
Administrative Support:
- Assist with administrative tasks, including mail and package handling, photocopying, and document
management.
- Manage client-related administrative tasks, such as billing inquiries and clientship renewals.
- Keep records of the space usage and occupancy.
Technology and Equipment:
- Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment.
- Troubleshoot basic technical issues and assist customers with connectivity.
- Ensure all equipment and ameniti .
