01Overview
We are hiring for a Voice Customer Service role in Mumbai. The role is suited for candidates with international customer service experience.Location -Mumbai/PunePosition: Customer Service AssociateSkill: International VoiceHiring Grade: BPOZ, BPO1, BPO2Process: International Voice Banking and Cards - US and Australia processEligibility- Graduate and above with a minimum of 1 year and maximum 3 years of relevant experience in the BPO industry- HSC with a minimum of 18 months BPO experience and a maximum of 3 years relevant BPO experience in the contact center industry- Banking, Travel, Healthcare, Collections, Ecommerce, Telecom or Technical Services for Pune Location. Any International Voice Experience is good- Graduate or undergraduate in a relevant customer service field preferred- Strong English communication with neutral accent- Advanced Windows/computer proficiency and accurate data-entry skills- Flexible for 24x7 environment, primarily aligned to US or UK or Australian business hoursKey Responsibilities- Handle customer interactions daily with 0 availability time- Ensure SLAs are met consistently at individual and team level- Meet and exceed all performance thresholds- Focus on Key KPIs like RSAT, AHT and customer experience- Constantly remain abreast of new changes- Implement feedback and corrective actions to avoid repeat instancesRequired Skills- Excellent written and oral communication- Strong customer advocacy and listening skills- Strong analytical and technical skills- Clear understanding of process/work instructions- Multi-tasking capability- Resilience and flexibility to change- Ability to generate solutions and apply logical conclusions across problemsSalary: Up to 7 lacs CTC .
