01Key Responsibilities
Proactive Customer Engagement: Make outbound calls to existing and potential Paytm Postpaid users to guide them through account activation, limit enhancements, and feature adoption.
Working on and resolving tickets.
Dispute & Escalation Resolution: Address customer grievances regarding transaction failures, incorrect billing, or account blocks, ensuring end-to-end resolution.
Feedback Collection: Gather customer feedback and insights during calls to help the product and engineering teams improve the Paytm Postpaid user journey.
Data Logging & Compliance: Accurately log call dispositions, customer interactions, and follow-up updates in the internal CRM while strictly adhering to data privacy and financial regulatory guidelines.
Key Skills & Qualifications:
Education: Graduate
Experience: 1 to 3 years of experience in an outbound calling, customer service, or tele-sales role
Language Proficiency: Fluent in English and Hindi.
Core Competencies:
Excellent verbal communication and active listening skills.
Valuable with chatgpt and AI prompts
Robust negotiation and prob .
