We are looking for a friendly, professional, and customer-focused Customer Care Advisor to join our team. The ideal candidate will be responsible for assisting customers, resolving queries, and delivering a smooth and positive customer experience.
Key Responsibilities:
- Handle customer queries through voice.
- Understand customer concerns and provide accurate solutions.
- Resolve complaints professionally while maintaining a positive approach.
- Provide information about products, services, orders, payments, and account-related queries.
- Maintain a high level of customer satisfaction.
- Follow company policies, processes, and quality standards.
- Accurately update customer information and interaction details.
- Escalate complex issues to the appropriate department when required.
- Meet defined productivity, quality, and customer-service targets.
Requirements:
- Excellent communication and interpersonal skills.
- Good English proficiency.
- Customer-focused and problem-solving attitude.
- Ability to handle challenging conversations calmly.
- Basic computer knowledge.
- HSC/Graduate preferred.
- Freshers and experienced candidates can apply.
What We Offer:
- Competitive salary and performance incentives.
- Professional growth and career development opportunities.
- Supportive and dynamic work environment.
- Opportunities to work with international customers.
- Training and development support.
Contact- Shreya 9987502966/ vibrantzz.shreya@gmail.com
