01Responsibilities
- Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
- Manage order entries, delivery schedules, and project coordination.
- Schedule calls and follow up on service requests.
- Handle requests for company materials and documentation.
- Maintain accurate records of returns, pricing updates, and product changes.
- 3+ years of experience interpreting and responding to customer questions and requests with stakeholders.
- Handle customer calls on email and phone calls.
The Essentials - You Will Have:
- Proficiency in CRM and ERP systems (e.g., SAP, Oracle)
- Customer-focused mindset with problem-solving skills
- work collaboratively across teams
- 3+ years of experience providing detailed troubleshooting and resolutions to users and accuracy in data handling
- Basic Knowledge in excel (can .
