01Responsibilities
Chat Process:
Respond to customer queries via chat professionally and promptly.
Maintain high accuracy and efficiency in chat support.
Follow company guidelines for customer engagement.
Ensure timely responses and resolution of customer concerns.
Escalation Desk:
Address escalated customer issues and ensure proper resolution.
Coordinate with different teams to resolve high-priority concerns.
Social Media Support:
Manage and respond to customer queries on social media platforms.
Maintain brand reputation by addressing complaints and feedback effectively.
Senior Role (Age: 32 Years & Above):
Salary: INR 35,000 CTC + INR 31,400 Incentives + INR 15,000 Incentive
Training Duration: 20 days
Manage and oversee customer service operations for improved efficiency.
02Requirements
Excellent English communication skills.
Ability to type a minimum of 30 words per minute (WPM).
Strong problem-solving and multitasking abilities.
Selection Process:
HR Round
Operations Round
AMCAT (Minimum 60% required)
Compensation: 23,000.00 - 35,000.00 per month
Perks:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Compensation:
- Performance bonus
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (required) .
