Customer Care Executive

Job Description Customer Care Executive (Bajaj Workshop, Baddi) Position: Customer Care Executive Location: Baddi, Himachal Pradesh Department: Service / Workshop Operations Organization: Bajaj Authorized Service Workshop Job Summary We are looking for a dynamic and customer-focused Customer Care Executive to join our Bajaj Workshop team at Baddi. The candidate will be responsible for handling customer interactions, service reminders, follow-ups, feedback collection, and ensuring an excellent customer experience throughout the service journey. Key Responsibilities * Attend incoming customer calls and address service-related queries professionally. * Make outbound calls for service reminders, appointment booking, and customer follow-ups. * Coordinate with service advisors and workshop staff for timely customer updates. * Handle customer complaints and ensure prompt resolution. * Collect customer feedback after service and maintain customer satisfaction records. * Maintain and update customer databases and service records. * Inform customers about service campaigns, offers, and promotions. * Ensure timely communication regarding vehicle delivery status and service progress. * Prepare daily and monthly customer interaction reports. * Maintain high standards of customer satisfaction and retention. Required Skills * Good communication skills in Hindi and English. * Basic computer knowledge (MS Office, email, CRM/software usage). * Strong interpersonal and customer handling skills. * Ability to work under pressure and manage multiple tasks. * Positive attitude and professional behavior. Qualifications * Minimum qualification: Graduate (preferred). * Freshers with good communication skills can apply. * Experience in automobile customer service, telecalling, or customer support will be preferred. Experience * 03 years experience in customer care, telecalling, or automobile service industry. Salary & Benefits * Salary: As per experience and industry standards * Performance incentives * Career growth opportunities * Training and development support How to Apply Contact: 9736007085 Location: Bajaj Workshop, Baddi, Himachal Pradesh Preferred Candidate Profile: Experience in automobile dealerships/workshops will be an added advantage Immediate joining preferred Compensation: 10,000.00 - 14,000.00 per month Benefits: Cell phone reimbursementInternet reimbursementWork Location: In person .