01Overview
Company Description Everise is a global customer experience firm that delivers happiness to millions of customers on behalf of some of the worlds biggest brands. The company specializes in healthcare, travel, technology, and financial services, providing solutions that transform customer care into consistently positive interactions.
Everise supports customers in 32 languages, offering a broad international reach and diverse service environment. The organization is committed to diversity, inclusion, and equal opportunity, welcoming people from different backgrounds, experiences, abilities, and perspectives. Team members join a supportive workplace where learning from one another and championing customer happiness are core values.
Role Description The Customer Care Executive is a full-time, on-site role based in mohali. In this position, the executive will handle inbound and outbound customer interactions through phone addressing inquiries, resolving issues, and providing timely information.
The role involves documenting customer concerns, updating account details, and following established procedures to ensure accurate and efficient service. The executive will strive to maintain high levels of customer satisfaction by demonstrating empathy, professionalism, and clear communication during every interaction.
Qualifications
Strong customer-focused skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.
Excellent Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse customers.
Minimum 6 month of voice experience
Ability to manage time effectively, multitask, and work accurately in a fast-paced contact center environment.
**- Minimum qualifucation is 12th.
Rotational shift and rotational week off.
Willingness to work on-site in Mohali and to adhere to scheduled shifts, including possible evenings, weekends, or holidays a
s needed.- For interview details contact HR Shrey(7988239385)** .
