01Overview
Fuel your future with a role thats built on connection. At Fusion CX, we believe great conversations lead to even greater outcomes. As a Customer Care Executive in Howrah, you will be the first point of contact, providing support, guidance, and assistance to customers with empathy and clarity. Whether you're speaking to a loyal customer or someone reaching out for the first time, youll have the opportunity to make a genuine difference. We are hiring in large numbers, and now is your moment to be part of something impactful. Apply now!
Job Description
About the Role
As a Customer Care Executive, you will be responsible for resolving customer queries and complaints over phone calls, delivering consistent support and service excellence in every interaction.
Key Responsibilities
Manage inbound customer calls professionally and efficiently
Address and resolve customer issues, queries, and complaints with empathy
Maintain detailed call logs and execute required follow-ups
Ensure consistent service delivery and maintain quality standards
Job Requirements
Qualifications & Requirements
0 to 1 year of experience
Minimum qualification: Any Graduate
Good verbal communication skills in both English and Hindi
Basic computer literacy and proficiency in MS Office / Google Sheets / Google Docs
Strong analytical skills and logical reasoning
Prior experience or knowledge in e-commerce will be an advantage
Willingness to work in a split shift is required
Why Join Fusion CX
At Fusion CX, we go beyond jobs; we build careers grounded in trust, inclusion, and growth.
A workplace that hears you: Every employee's voice matters in shaping how we work and grow.
A learning-led culture: Youll receive ongoing support through mentorship, upskilling, and leadership pathways.
A team that empowers: Collaborate with a diverse workforce that drives collective success.
A purpose that inspires: Play a meaningful role in transforming customer experiences across the globe.
If you are ready to use your communication skills to create a genuine impact, we are ready to welcome you. Join us as a Customer Care Executive in Fusion CX in Howrah. Join a growing team numerous positions open for immediate hiring!
