01Overview
Details of the Position
Function / Department : Customer Service
Grade : Consultant
Reports to : Lead Associate Customer Service
Location : Dwarka, New Delhi office.
Purpose of the Position
The Consultant Customer Service will act as a liaison, provide services information, answer questions, and resolve any emerging/existing problems, escalate the issues to the concerned team with the accuracy and efficiency that our customer might face.
Key Roles & Responsibilities
The major/primary roles and responsibilities of the job will be as follows, including but not limited to:
- Manage large amounts of Incoming/ Outgoing phone calls.
- Identify and assess customers needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolutions.
Skills, Knowledge, and Competencies
- Basic Excel Skills.
- Robust call-handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Working knowledge of escalation desk processes to efficiently handle and resolve complex customer issues by coordinating with cross-functional teams.
- Excellent written communication skills to professionally correspond with customers, ensuring clarity, accuracy, and a positive customer experience.
Experience and Educational Qualifications
Qualification:
- Preferable Graduation
- Minimum -12th pass out
Experience:
- 0-3 years of proven customer support experience. .
